PL - Hybrid

Technical Writer

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Job summary

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Founded in 2011, Cleeng is the Subscriber Retention Management® Company. Focusing on the Media & Entertainment industry, we help our clients create a long-lasting relationship with their subscribers by providing the best Direct to Co consumer operational tools as well as predictive analytics. Our solutions are used by many leading broadcasters worldwide including NFL, NHL, CHL, Big10Network, MXGP, Optus Sport & Sinclair Broadcasting Group.

Cleeng's SaaS solution is built for scalability, flexibility, robustness and innovation.Working at Cleeng is rewarding, fun and challenging. We thrive on innovation, are fast growing & generating a profitable business. Come join our team, make a real contribution, and help shape the future of video consumption.

Your Mission

As a true premium B2B SaaS product, Cleeng believes in effective self-service for all our clients. Rich and high quality documentation is critical to achieve that. Your role is to build a best-in-class documentation center with instructions, guidelines, FAQs and tutorials (incl video and demos) so as to ensure all clients, , partners, and employees are best equipped to utilize Cleeng Products and services.

Job summary

Key Responsibilities

  • Responsible for certain sections of the B2B help center and write every aspect like product description, Client use cases, FAQ’s, release notes, integration stories, and so on, 
  • Manage end-to-end the B2B help center and be a subject matter expert with detailed documentation about our products and use cases,
  • Leveraging latest (AI) technologies, you create demo videos, screencasts to provide self-service abilities and support our clients in product adoption,
  • Work closely with our product and technology teams to obtain an in-depth understanding of the product and documentation requirements,
  • Monitor and effectively use analytics of usage of documentation to improve the content.

Required Skills and Experience

  • Minimum 3+ years of experience as technical / product writer, ideally for a SaaS product,
  • Knowledge of Zendesk Help Center, Syntesia, [demo tool], Google Analytics, API documentation tools are a pre
  • Structured and logical background to understand system concepts and feature details, preferably with hands-on experience with subscriptions, analytics, and payment processes,
  • Ability to translate complex technical concepts into simple and intuitive communications,
  • Good experience in writing articles and tutorials, developing demos, and videos with technical content,
  • Excellent command in English, both written and verbal,
  • Creative thinking and strong interpersonal skills,
  • Attention to detail and accuracy,
  • Bachelor’s degree in English, communications, or related technical field is a plus,

What do we offer?

  • Flexible working hours and form of employment;
  • Possibility to work 100% remotely;
  • 100 % paid sick leave within the agreed limits;
  • Events, celebrations
  • Work with an international team of well - rounded experts in Amsterdam (HQ), Poznan, Manila, NYC. 16 nationalities and counting!
  • Work on unique, market-leading, SaaS products, with clients all over the world, from New Zealand, Japan, Europe, US, and Latam;
  • Work closely with people who value diversity, hard work, friendly relationships and love their jobs, and get all together to the next level!

They trust our expertise in the industry

We help leading subscription businesses build longer lasting relationships with their customers. So they grow faster, and we do too.

There are lots of reasons to work here

Multicultural Experience

Immerse yourself in a culture full of diversity. Travel the world to work face-to-face with your colleagues and enjoy the ride!

Best Equipment

Within the possible limits you have a possibility to choose type of pc/laptop you want to work on.

Annual Retreats

Every year employees gather together to integrate and celebrate another amazing year at Cleeng.

Play the video and get to know us

Join a community of professionals who push each other to strive for success, while enjoying what they do.

80+

Employees

10+

Years on the market

13+

Nationalities

For the Job that becomes Career

Are you interested?

Contact us