Revolutionizing OTT Customer Support Costs with a Tailor-Made Solution

Revolutionizing OTT Customer Support Costs with a Tailor-Made Solution

Research by Gartner's reveals that satisfied customers have an 82% chance of repurchasing, even with alternatives available. Additionally, an Omdia survey highlights that 25% of respondents view support as essential for staying loyal to a brand.

Clearly, customer support holds an excellent opportunity to optimize experiences and boost retention and profits. But its not that simple.

This whitepaper addresses:

  1. What are the main challenges faced by OTT platforms in providing effective customer support?
  2. What are the best practices for implementing AI in your customer care?
  3. How can a tailor-made support solution reduce your support costs by 25-40%?
  4. What can OTT providers do to improve operational efficiency?

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