Cleeng Core

Cleeng Core combines all features needed to effectively manage your subscribers

Cleeng offers unique modular API based options to launch and optimise your subscriber management activities

Our flexible, robust APIs and platform have delivered the modular solutions needed by leading broadcasters such as SBG, GSN, Discovery Channel, Foxtel, and Sky Germany.

Identity & Access

Cleeng provides advanced features to accelerate sign-ups, enrich user profiles and boost your CRM capabilities.

  • Single Sign On

    Single Sign On

    Login across different platforms

  • Social Login

    Social Login

    1-click registration with FB & Google

  • Trial Sign Ups

    Trial Sign Ups

    Configure trial periods & fees

  • Registration Forms

    Registration Forms

    Capture additional user info

  • Opt-in/Opt-out management

    Opt-in/Opt-out management

    Stay compliant with viewers

  • TV Everywhere ready

    TV Everywhere ready

    Authenticate on TV or MPVD

With Cleeng Core you can also use our additional modules. Pick one or several options depending on your needs

Cleeng Merchant

Cleeng Merchant

Payment & Checkout Optimisation

You get the money, we take care of the rest

By choosing Cleeng Merchant you are providing your organization with the freedom to do what they do best, and relieving them of the complex work that comes with handling ePayments.

Thanks to our years of expertise in eCommerce and deep integration with leading providers like Adyen and PayPal, we free your team from legal, financial, taxation and fraud constraints.

Seamless checkout
Seamless checkout

Maximise conversion with dynamic
Offer management
Mobile and in-App payment ready
Translated in 15 languages

Worry Free Compliance
Worry Free Compliance

Meets card scheme requirements
(PCI DSS, PSD2)
We take care of legal (GDPR) and tax management (VAT MOSS)
Continuous fraud management, including chargebacks

Turn-key International payments
Turn-key International payments

Deep integration with Adyen and PayPal
Supports 22 currencies out-of-the-box
Attractive and simple pricing

ChurnIQ

ChurnIQ

Smart & Predictive Churn Analytics

Understand, manage and predict churn from all angles


Next to converting visitors to users, retaining them is the most important element for the sustained growth of your business.

Churn trend insights enable organizations to be proactive, engaging and retaining users before they decide to leave your service. ChurnIQ empowers your organization with those insights.

Engagement
Engagement

Monthly engagement evolution
Viewer behaviour
Engagement levels

Satisfaction
Satisfaction

Subscriber cancellation evolution
Cancellation reasons
Net Promoter Score (NPS)

Payment
Payment

Dunning actions
Payment failure types
Usage of payment methods

Hi5

Hi5

Professional & Flexible Customer Care Staffing

Improve your users and your own satisfaction


Providing your viewers with an excellent customer care experience is essential to your brand and subscription business. With Cleeng Hi5, you can easily outsource your customer care to highly trained and qualified people who have experience in solving SVOD challenges.

We also provide the tools needed for a granular view of customer challenges, helping you pinpoint root causes and empowering you to resolve them.

Globally staffed OTT specialists
Globally staffed OTT specialists

Specialised in authentication, commerce and security of videos. One point of contact for all inquiries with a 85% satisfaction rate.

Real-Time customer analytics
Real-Time customer analytics

Transaction history, activity overview, refunds, chargebacks and much more.

Pre-built FAQ help-center
Pre-built FAQ help-center

180 FAQ’s, videos and tutorials.

Integrated support workflows
Integrated support workflows

Pre-integrated contact form, customised refund policies, detailed financial and usage reports.

Efficient chargeback and refund management
Efficient chargeback and refund management

Directly manage requests within the dashboard.

24/7 multilingual end-user support
24/7 multilingual end-user support

Support in 28 languages.

Tattoo

Tattoo

Advanced Anti-piracy Content protection

Protect, monitor, and control access to your premium videos


Tattoo ensures that your premium videos have an excellent level of security by combining mutiple protective layers.

Tattoo does not require stream rerouting from the CDN for fast implementation, and is compatible with leading video players.

Client + Server side technology
Client + Server side technology

Combines the best of both worlds, for optimal security and easy deployment

Device fingerprinting
Device fingerprinting

Eliminate account sharing by combining IP & browser identification technologies

Watermarking
Watermarking

Powerful watermark solution to discourage and prevent fraudulent behaviour

Real-Time Identification & Session Control
Real-Time Identification & Session Control

Helps manage to limit devices connected from one account and track suspicious behavior.

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