Product Trainer / Writer

Poznan

Company Overview

Cleeng is the Subscriber Retention Management Company. We help our clients create a long-life relationship with their subscribers by providing predictive analytics and effective subscriber management tools. Our solutions are used by market-leading brands like Sinclair Broadcast Group, CBC, Broadway HD, Optus Sports, McFit, and many others. Cleeng’s fully SaaS solution is built for scalability, flexibility, robustness, and innovation.

Each month, nearly 2 million viewers from more than 100 countries in the world access a video subscription platform powered by Cleeng. We work with sports federations, TV networks, broadcasters, and media companies to deliver an efficient, tailored, premium video experience. With our e-commerce heritage and market-leading video subscriber retention solutions, a highly motivated team of 75+ people located in Amsterdam (HQ), New York, Poznan, and Manilla, and proper funding, Cleeng is a highly respected company in the industry.

Working at Cleeng is rewarding, fun, and challenging because we thrive on innovation. If you want to join a fast-growing business and make a real contribution, come join our team and help shape the future of video consumption.

Your Impact and Mission 

Build best-in-class broadcaster help center and training materials so to ensure all employees, partners, and clients are best equipped to leverage Cleeng Products and services. 

​​We’re looking for someone to train & thrill internal stakeholders & external users, build an evangelism team, and own all forms of documentation across video, text, and more. We consider this to be crucial which will bring structure and excellence to the different dimensions of our product.

Responsibilities

  • You are the biggest fan of Cleeng products. You find every possible way to work with an internal and external team to obtain an in-depth understanding of the product and documentation requirements,
  • Manages end-to-end the broadcaster help center and be a subject matter expert with detailed documentation about our products and use cases,
  • Responsible to write every aspect of the broadcaster help center with product description, Client use cases, FAQ’s, release notes, integration stories, and so on, 
  • Responsible for creating the product training materials for internal and external users. 
  • Develop and implement the training programs like “Train the Trainer” for the internal employees about the Cleeng products and services,
  • Educating and empowering our partners to deliver the best of Cleeng products,
  • Establish a process for communicating how the release of the new product can be used by our partners and clients,
  • Gathering and providing the product team with client insights to help shape the product roadmap. 
  • Creating demo videos, webinars, product presentations, client-facing roadmaps to support the sales and retention team with the process.   
Must have requirements
 
  • Minimum 3+ years of experience as product writer/product evangelist (or other customer-facing roles), ideally for a SaaS product,
  • Structured and logical background to understand system concepts and feature details, preferably with hands-on experience with subscriptions, analytics, and payment processes. 
  • Ability to translate complex technical concepts into simple and intuitive communications,
  • Good experience in writing articles, giving talks, and developing demos, webinars, videos with technical content.
  • Knowledge in presenting to different types of audiences, large and small
  • Excellent command in English with written and verbal. 
  • Ability to work effectively in a fast-paced, high-energy, team-oriented environment. 
  • Must be able to travel if necessary

What do we offer?

  • Good salary package, one that fits your needs;
  • Flexible working hours and form of employment;
  • Possibility to work 100% remotely;
  • 100 % paid sick leave with the agreed limits;
  • A great, full of energy and brand new space (Cleeng office) in the very middle of Poznan;
  • Equipment of your choice and additional accessories for your computer to make your work more efficient and comfortable;
  • Perks: private healthcare, sport’s card (Multisport) ,bicycle parking, and partially refunded costs of car parking;
  • Co-financed training and conferences;
  • Work with an international team of well-rounded experts in Amsterdam (HQ), Poznan, Manilla, NYC. 16 nationalities and counting!
  • Work on unique, market-leading, SaaS products, with clients all over the world, from New Zealand, Japan, Europe, US, and Latam;
  • Work closely with people who value diversity, hard work, friendly relationships and love their jobs, and get all together to the next level!

Play the video and get to know us

There are lots of reasons to work here

One talented and passionate team
Join a community of professionals who push each other to strive while enjoying what they do. We like to share knowledge, experience and inspire each other every day. We like to share our knowledge and experience. Be encouraged to share your ideas and perspectives!
Global scale
Diversity defines us. We have offices in The Netherlands, USA, Philippines, Australia, and Poland. Our different backgrounds and over 14 nationalities make our workspace a unique environment and a truly international experience.
Shape tomorrow's product
Don't just watch, participate in the future of premium content consumption. We are thriving in a booming and exciting industry where you could develop your skills.
Who said party?
Relaxed professionals, that’s our motto! Be part of a fun team. Expect dinners and meetups. Join our CS go or chess intercontinental tournaments. Travel the world to work face to face with your colleagues and enjoy the ride!