Using our experience with 250+ broadcasters, the Cleeng team ensures that you see the turning points in your subscribers’ journeys. Our SRM stack integrates with every step, from authentication to billing to engagement.
Our SRM specialists are always on hand to help you hit the targets that matter. We focus on the trends that predict success with your subscribers - so you can act fast and grow faster.
Cleeng’s flexible platform is designed to produce seamless subscription processes. With SRM analytics that focus on detecting and avoiding churn driving events, Cleeng provides new and actionable opportunities for growing your business every day.
Leaking processes lose you subscribers at every point in the customer lifecycle. Getting them back is hard work. The ChurnIQ analytics engine lets you track down these root causes.
Cleeng Core’s customizable processes allow you to eliminate these churn causes at every step - automatically. Meaning no more avoidable churn losses and higher customer lifetime value.
increase in recurring revenue
Your data should tell the whole story, but putting that story together is a daunting task. Breaking down data silos and combining insights from every part of your business is the key to seeing your opportunities - and risks.
A carefully selected analytics set based on the performance of hundreds of OTT services makes it easy for you to see your strengths and weaknesses.And because these analytics are all connected to Cleeng's platform tools, it's easy to act on them too.You should see every episode in your subscriber's journeys. Because every touchpoint counts. Cleeng's Retention journey ensures no more partial pictures, and no playing catch-up with the subscriber experience.
Subscribers to video services don't just expect great content, they expect a seamless customer experience at every step of the journey. Our retention analytics eliminate the white spots in the subscriber journey that heighten your risk of subscriber losses. Because the better you know your subscribers, the better you can deliver what they want.
Fed by real operations, Cleeng's analytics integrate with tools for authentication, billing, payment, video engagement, support and more. Meaning that you can evaluate your service performance every step of the way.
With our machine learning models, you can create rich segments based on your real business. So you can build your future instead of waiting for it.
