Hi5
Entrust omnichannel subscription support to digital specialists, and free up resources while turning customer care into a strategic growth drive for your D2C subscription service.
Leverage a hybrid model of AI automation and expert human support across Help Center, chatbot, and ticketing to deliver fast, multilingual, and quality-quality assistance designed to retrain subscribers.
Hi5 connects customer support insights with subscriber data, helping businesses optimize self-service content, track issue trends, and refine retention strategies. Subscription support data is available in a smart dashboard.
With Hi5, you get to set up, maintain, and optimize subscriber support workflows–so you can focus on growing your business while we ensure a seamless user experience.
Trusted by leading brands
Seamlessly guiding subscribers to resolutions with Hi5's one-door customer care strategy.
The journey begins at a branded Help Center, where subscribers can access a robust collection of FAQs for immediate answers. This ensures a high self-service rate of 83%.
If self-service doesn't resolve the issue, our AI-powered chatbot steps in, offering real-time assistance and achieving an average 72% automatic resolution rate.
Complex issues requiring personalized attention are seamlessly transitioned to our ticket contact form. Experienced customer care agents then provide specialized email support, achieving a one-touch resolution rate of over 66%
Retain subscribers, boost LTV, and cut costs with fast, personalized support–tailored for your unique D2C subscriber base.
Hi5's turnkey solution offers multiple benefits with a single screen. Our tailor-made model ensures fast deployment, while the optimized subscription help center reduces inquiries, saving you time and money.
Tailored help center content, paired with a well-trained AI chatbot and optimized contact strategies, can solve subscriber issues on the spot in a self-serve manner, significantly improving their experience with your platform and boosting subscriber retention rates.
Battle-tested for millions, Hi5 delivers reliable, 24/7 support during peak demand periods, empowering you with real-time subscription support analytics and delivering a top-notch subscriber experience.
Hi5 prioritizes data security, employing industry-leading practices to safeguard all personal and payment information. The AI models used by Cleeng adhere to strict ethical guidelines and are trained on anonymized data, ensuring that your subscriber trust remains paramount.
Hi5’s advanced analytics dashboard empowers you to pinpoint and address subscriber pain points in real-time. Leveraging critical data insights and emerging trends, you can make informed decisions that optimize the viewer experience.
Gain a complete 360° view of each subscriber, including transaction history, activity summaries, and more, for a deeper understanding of their journey with customer support.
Monitor and react to evolving inquiry patterns as they happen, enabling swift intervention and resolution to maintain an optimal subscriber experience.
Ensure rapid response and resolution times for subscribers, minimizing downtime and maximizing user satisfaction.
Uncover the hidden needs of your audience. Use real-time data to personalize support, proactively address issues, and tailor your product offerings, resulting in happier, loyal subscribers, directly impacting LTV.
30min
Data updates in the dashboard
24/7
Non-stop monitoring
85%
Boost in subscriber satisfaction
93%
Boost in provider satisfaction
$0.XX
Managed User
Fully branded, customized Help Center expertly crafted and maintained to reduce contact rate by 40%.
AI-powered adjustable templates
Essential analytics
Fully maintained by our teams
Impressive self-serve resolution rates
Appealing designs
Alert banners
Pre-determined FAQ articles (in English)
Hosted on Zendesk
Intelligent knowledge gap analysis
Multilingual knowledge bases
A tailored AI chatbot can solve your subscribers’ issues on the spot, in a self-serve manner, significantly improving their experience with your platform. English only.
24/7 availability
Customized design and tone of voice
Basic reporting
Resolution rates
Traditional ticket handover
Ready to deploy user stories
Perfectly designed for digital subscribers' needs
Chatbot specialist supervision
The Hi5 team supports viewers from more than 100 countries in 30 languages every day. Our highly trained agents work around the clock so our clients can sleep at night.
24/7 operations
Real D2C subscription specialists as your agents
Real-time analytics
Multilingual email support in 29 languages
Agent training and management
Multiple predefined contact reasons
Pre-defined ticket routing priorities
High one-touch resolution rates
24h SLA
Boost subscriber satisfaction and retention with early issue detection and proactive support powered by real-time analytics.
Detailed account view
Escalation management
Refund management
Core support KPIs at a glance
Real-time patterns
Contact reason analytics
Explore how industry leaders use Hi5 Help Centers to revolutionize their customer care
