The Hi5 team supports viewers from more than 100 countries in 29 languages every day. Our highly trained agents work around the clock so our clients can sleep at night.
Hi5 makes it easy for your subscribers to interact with you when and how they want, giving them the freedom to choose the touchpoint that works for them.
Harness the data generated by your subscribers to discover hidden patterns, and identify opportunities to drive improved subscriber loyalty and retention.
Retain your subscribers and grow their lifetime value with a fast, personal service that gives the answers they need, when they need them.
With a pre-determined FAQ, help centers and integrated support workflows, Hi5 can speed the time to market and save your money.
Tailored AI chatbot in combination with optimized contact strategies can solve subscribers’ issues on the spot in self-serve manner which significantly improves their experience with your platform.
The Hi5 team supports viewers from more than 100 countries in 29 languages every day. Our highly trained agents work around the clock so our clients can sleep at night.
Min 5k Managed Users
No set up fees
Easy to scale
Cleeng’s fully branded, customized Help Center can reduce a contact rate by 40%
Pre-established help center design
Pre-established FAQ articles layout
Pre-determined English-only FAQ articles
Simple analytics
A tailored AI chatbot can solve your subscribers’ issues on the spot, in a self-serve manner, significantly improving their experience with your platform.
Entry-level English-only Chatbot
24/7 availability
Instant responses
Pre-determined user intents
Pre-determined stories and use cases
Widget embedded in the help center
Traditional ticket handover
Essential reporting
Informational use cases
Connected use cases
The Hi5 team support viewers from more than 100 countries in 29 languages every day. Our highly trained agents work around the clock so our clients can sleep at night.
24/7 Operations
24 hours SLA
Pre-defined ticket routing priorities
Pre-determined ticket macros
Real-time analytics
Automated ticket inquiry funnels
Customer support KPIs
Multilingual email support up to 28 languages
Pre-determined ticket contact reasons
Cleeng insights
Drive higher retention levels with early problem detection and proactive support that transforms the subscriber experience.
Hi5’s analytics dashboard lets you analyze customer pain points in real time. Using key data points, Hi5 offers you insights that can improve the viewer experience with data-driven decisions. Quickly identify trending issues and track key operational metrics with intuitive data visualizations that are accessible to everyone on your team.
A 360° subscriber view with transaction history, activity overview and more.
Fast response and resolution times for subscribers and broadcasters.
Smart reporting and classification of inquiries.
Watch inquiry patterns form in real-time and act quickly to resolve them.