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Revolutionising OTT Customer Support Costs with a Tailor-Made Solution

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Hi5

Transform Your Customer Support Experience


Outsource customer care to OTT industry experts and elevate your viewer satisfaction.

Launch Hi5 to:

Simplify and scale your support

Hi5 offers a powerful single touchpoint for customer support, designed to promote

Transform support data into growth

Hi5 leverages industry expertise to distill complex customer support data into

Boost user satisfaction
with AI

Hi5's innovative AI-driven support delivers instant, accurate resolutions

Strategically Guided Customer Support

Guiding your subscribers seamlessly towards resolutions with our Hi5 one-door strategy

Prioritizing Self-Service

The journey begins at our Help Center, where users can access a robust collection of FAQs for immediate answers. This ensures a high self-service rate of 83%.

AI-Powered Chatbot Support

If self-service doesn't resolve the issue, our AI-powered chatbot steps in, offering real-time assistance and achieving an average 72% automatic resolution rate

Prioritizing Self-Service

Complex issues requiring personalized attention are seamlessly transitioned to our ticket contact form. Our expert agents then provide specialized email support, achieving a one-touch resolution rate of over 66%

The Ultimate Customer Support Solution for OTT

Retain subscribers, boost LTV, and cut costs with fast, personalized support  – tailored for your unique audience.

Reduce your costs by up to 50%

Hi5's turnkey solution offers multiple benefits with a single screen. Our tailor-made OTT model ensures fast deployment, while the optimized help center reduces inquiries, saving you time and money.


Increase viewer satisfaction to 85%

Tailored help center content, paired with a well trained AI chatbot and optimized contact strategies can solve subscriber issues on the spot in a self-serve manner, significantly improving their experience with your platform.

Primetime-Ready Support

Battle-tested for millions, Hi5 delivers reliable, 24/7 support during peak demand periods, empowering you with real-time analytics.

Mitigate data risks in the AI era

Hi5 prioritizes data security, employing industry-leading practices to safeguard all personal and payment information. The AI models we use adhere to strict ethical guidelines and are trained on anonymized data, ensuring that your viewer trust remains paramount.

Elevate customer experiences
with Hi5 support intelligence

Hi5’s advanced analytics dashboard empowers you to pinpoint and address customer pain points in real-time. Leveraging critical data insights and emerging trends, you can make informed decisions that optimize the viewer experience.

Understand every single customer better

Gain a complete 360° view of each subscriber, including transaction history, activity summaries, and more, for a deeper understanding of their journey with customer support.

Take action based on real-time trends

Monitor and react to evolving inquiry patterns as they happen, enabling swift intervention and resolution to maintain an optimal subscriber experience.

Manage escalations seamlessly

Ensure rapid response and resolution times for both subscribers and broadcasters, minimizing downtime and maximizing satisfaction.

Improve your product continuously

Uncover the hidden needs of your audience. Use real-time data to personalize support, proactively address issues, and tailor your product offerings, resulting in happier, loyal customers, directly impacting LTV.

30m

Data Refreshes in the Dashboard

24/7

Non-Stop monitoring

85%

Boost in your viewer satisfaction

93%

Boost in broadcaster satisfaction

One price, all features included

No extra license fee
No set up fee
Easy to scale

$0.XX

Managed User

Calculate your price

Help Center

Fully branded, customized Help Center expertly crafted and maintained to reduce contact rate by 40%.

AI-powered adjustable templates

Essential analytics

Fully maintained by our teams

Impressive self-serve resolution rates

Appealing designs

Alert banners

Pre-determined FAQ articles (in English)

Hosted on Zendesk

Intelligent Knowledge Gap Analysis

AI Chatbot

A tailored AI chatbot can solve your subscribers’ issues on the spot, in a self-serve manner, significantly improving their experience with your platform. English only.

24/7 availability

Customized design and tone of voice

Basic reporting

Resolution rates

Traditional ticket handover

Ready to deploy user stories

Perfectly designed for video viewer needs

Chatbot specialist supervision

Email Ticketing

The Hi5 team supports viewers from more than 100 countries in 29 languages every day. Our highly trained agents work around the clock so our clients can sleep at night.

24/7 operations

Real OTT specialist as your agents

Real-time analytics

Multilingual email support in 29 languages

Agent training and management

Multiple predefined contact reasons

Pre-defined ticket routing priorities

High one-touch resolution rates

24h SLA

Dashboard analytics

Boost subscriber satisfaction and retention with early issue detection and proactive support powered by real-time analytics.

Detailed account view

Escalation management

Refund management

Core support KPIs at a glance

Real-time patterns

Contact reason analytics

Hi5 Client Spotlight

Explore how industry leaders use Hi5 Help Centers to revolutionize their customer care