hi5

Unique support experience for your subscribers

Outsource customer care entirely to market experts. Let us support your end users and help you succeed

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Receive 24/7 global support

The Hi5 team support viewers from more than 100 countries in 29 languages every day. Our highly trained agents work around the clock so our clients can sleep at night.

Choose the support touchpoint you need

Hi5 makes it easy for your subscribers to interact with you when and how they want, giving them the freedom to choose the touchpoint that works for them.

Make data-driven decisions

Harness the data generated by your subscribers to discover hidden patterns, and identify opportunities to drive improved subscriber loyalty and retention.

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Cleeng Hi5 is the ultimate choice for customer support

Retain your subscribers and grow their lifetime value with a fast, personal service that gives the answers they need, when they need them.

Reduce your costs up to 50%

With a pre-determined FAQ, help centers and integrated support workflows, Hi5 can speed the time to market and save your money.

Increase viewer satisfaction to 85%

Tailored AI chatbot in combination with optimized contact strategies can solve subscribers’ issues on the spot in self-serve manner which significantly improves their experience with your platform.

One team to help you save thousands of hours

The Hi5 team support viewers from more than 100 countries in 29 languages every day. Our highly trained agents work around the clock so our clients can sleep at night.

One price, all features included

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Min 5k Managed Users

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No set up fees

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Easy to scale

$0.XX / Managed User

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Help Center

Cleeng’s fully branded, customised Help Center can reduce a contact rate by 40%

Pre-established help center design

Pre-established FAQ articles layout

Pre-determined English-only FAQ articles

Simple analytics

Chatbot AI

Tailored AI chatbot can solve subscribers’ issues on the spot in self-serve manner which significantly improves their experience with your platform.

Entry-level English-only Chatbot

24/7 availability

Instant responses

Pre-determined user intents

Pre-determined stories and use cases

Widget embedded in the help center

Traditional ticket handover

Essential reporting

Informational use cases

Connected use cases

Email ticketing system

The Hi5 team support viewers from more than 100 countries in 29 languages every day. Our highly trained agents work around the clock so our clients can sleep at night.

24/7 Operations

24 hours SLA

Pre-defined ticket routing priorities

Pre-determined ticket macros

Real-time analytics

Automated ticket inquiry funnels

Customer support KPIs

Multilingual email support up to 28 languages

Pre-determined ticket contact reasons

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Cleeng insights

Why Customer Care is King in OTT

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Connect the dots with data-driven care

Drive higher retention levels with early problem detection and proactive support that transforms the subscriber experience.

Out-of-the-box dashboard analytics

Hi5’s analytics dashboard lets you analyze customer pain points in real time. Using key data points, Hi5 offers you insights that can improve the viewer experience with data-driven decisions. Quickly identify trending issues and track key operational metrics with intuitive data visualizations that are accessible for everyone on your team.

Detailed Account View

A 360° subscriber view with transaction history, activity overview and more.

Escalation Management

Fast response and resolution times for subscribers and broadcasters.

Automated Inquiry Funnels

Smart reporting and classification of inquiries.

Real-Time Patterns

Watch inquiry patterns form in real-time and act quickly to resolve them.

Testimonials

Hear what our clients say about us

Learn how Media and Entertainment subscription services like Sinclair Broadcast Group  use Cleeng's Hi5 in different ways to meet their unique needs

85%

Viewer
Satisfaction

93%

Broadcaster
Satisfaction

65%

One-touch
Resolution

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Your Subscriber Retention Management solution

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