Hi5
Outsource customer care to OTT industry experts and elevate your viewer satisfaction.
Hi5 offers a powerful single touchpoint for customer support, designed to promote
Hi5 leverages industry expertise to distill complex customer support data into
Hi5's innovative AI-driven support delivers instant, accurate resolutions
Trusted by leading brands
Guiding your subscribers seamlessly towards resolutions with our Hi5 one-door strategy
The journey begins at our Help Center, where users can access a robust collection of FAQs for immediate answers. This ensures a high self-service rate of 83%.
If self-service doesn't resolve the issue, our AI-powered chatbot steps in, offering real-time assistance and achieving an average 72% automatic resolution rate
Complex issues requiring personalized attention are seamlessly transitioned to our ticket contact form. Our expert agents then provide specialized email support, achieving a one-touch resolution rate of over 66%
Retain subscribers, boost LTV, and cut costs with fast, personalized support – tailored for your unique audience.
Hi5's turnkey solution offers multiple benefits with a single screen. Our tailor-made OTT model ensures fast deployment, while the optimized help center reduces inquiries, saving you time and money.
Tailored help center content, paired with a well trained AI chatbot and optimized contact strategies can solve subscriber issues on the spot in a self-serve manner, significantly improving their experience with your platform.
Battle-tested for millions, Hi5 delivers reliable, 24/7 support during peak demand periods, empowering you with real-time analytics.
Hi5 prioritizes data security, employing industry-leading practices to safeguard all personal and payment information. The AI models we use adhere to strict ethical guidelines and are trained on anonymized data, ensuring that your viewer trust remains paramount.
Hi5’s advanced analytics dashboard empowers you to pinpoint and address customer pain points in real-time. Leveraging critical data insights and emerging trends, you can make informed decisions that optimize the viewer experience.
Gain a complete 360° view of each subscriber, including transaction history, activity summaries, and more, for a deeper understanding of their journey with customer support.
Monitor and react to evolving inquiry patterns as they happen, enabling swift intervention and resolution to maintain an optimal subscriber experience.
Ensure rapid response and resolution times for both subscribers and broadcasters, minimizing downtime and maximizing satisfaction.
Uncover the hidden needs of your audience. Use real-time data to personalize support, proactively address issues, and tailor your product offerings, resulting in happier, loyal customers, directly impacting LTV.
30m
Data Refreshes in the Dashboard
24/7
Non-Stop monitoring
85%
Boost in your viewer satisfaction
93%
Boost in broadcaster satisfaction
$0.XX
Managed User
Fully branded, customized Help Center expertly crafted and maintained to reduce contact rate by 40%.
AI-powered adjustable templates
Essential analytics
Fully maintained by our teams
Impressive self-serve resolution rates
Appealing designs
Alert banners
Pre-determined FAQ articles (in English)
Hosted on Zendesk
Intelligent Knowledge Gap Analysis
A tailored AI chatbot can solve your subscribers’ issues on the spot, in a self-serve manner, significantly improving their experience with your platform. English only.
24/7 availability
Customized design and tone of voice
Basic reporting
Resolution rates
Traditional ticket handover
Ready to deploy user stories
Perfectly designed for video viewer needs
Chatbot specialist supervision
The Hi5 team supports viewers from more than 100 countries in 29 languages every day. Our highly trained agents work around the clock so our clients can sleep at night.
24/7 operations
Real OTT specialist as your agents
Real-time analytics
Multilingual email support in 29 languages
Agent training and management
Multiple predefined contact reasons
Pre-defined ticket routing priorities
High one-touch resolution rates
24h SLA
Boost subscriber satisfaction and retention with early issue detection and proactive support powered by real-time analytics.
Detailed account view
Escalation management
Refund management
Core support KPIs at a glance
Real-time patterns
Contact reason analytics
Explore how industry leaders use Hi5 Help Centers to revolutionize their customer care
