An expert team you can deploy with ease

Viewer support is where you show your subscribers that they matter, but anticipating the problems they encounter requires experience and expertise. Hi5 packages 8 years of experience in a uniquely specialized OTT support team, with deep authentication, payments, and stream performance knowledge. They deliver answers quickly because they already know the questions.

Complete viewer care that’s ready to use

Go to market quickly with out-of-the-box customer success tools that allow you to stay focused on your business. No lengthy infrastructure building or implementation planning required.

Scalable processes that deliver results

With a pre-built FAQ help center, integrated support workflows, and efficient chargeback management, Hi5’s carefully refined processes deliver success across your critical support KPIs.