The Hi5 team support viewers from more than 100 countries in 29 languages every day. Our highly trained agents work around the clock so our clients can sleep at night.
Hi5 makes it easy for your subscribers to interact with you when and how they want, giving them the freedom to choose the touchpoint that works for them.
Harness the data generated by your subscribers to discover hidden patterns, and identify opportunities to drive improved subscriber loyalty and retention.
Retain your subscribers and grow their lifetime value with a fast, personal service that gives the answers they need, when they need them.
Viewer support is where you show your subscribers that they matter, but anticipating the problems they encounter requires experience and expertise. Hi5 packages 8 years of experience in a uniquely specialized OTT support team, with deep authentication, payments, and stream performance knowledge. They deliver answers quickly because they already know the questions.
Go to market quickly with out-of-the-box customer success tools that allow you to stay focused on your business. No lengthy infrastructure building or implementation planning required.
With a pre-built FAQ help center, integrated support workflows, and efficient chargeback management, Hi5’s carefully refined processes deliver success across your critical support KPIs.
Drive higher retention levels with early problem detection and proactive support that transforms the subscriber experience.
Hi5’s analytics dashboard lets you analyze customer pain points in real time. Using key data points, Hi5 offers you insights that can improve the viewer experience with data-driven decisions. Quickly identify trending issues and track key operational metrics with intuitive data visualizations that are accessible for everyone on your team.
A 360° subscriber view with transaction history, activity overview and more.
Fast response and resolution times for subscribers and broadcasters.
Smart reporting and classification of inquiries.
Watch inquiry patterns form in real-time and act quickly to resolve them.