Founded in 2011, Cleeng is the Subscriber Retention Management® Company. Focusing on the Media & Entertainment industry, we help our clients create a long-lasting relationship with their subscribers by providing the best Direct to Co consumer operational tools as well as predictive analytics. Our solutions are used by many leading broadcasters worldwide including NFL, NHL, CHL, Big10Network, MXGP, Optus Sport & Sinclair Broadcasting Group.

Cleeng's SaaS solution is built for scalability, flexibility, robustness and innovation.Working at Cleeng is rewarding, fun and challenging. We thrive on innovation, are fast growing & generating a profitable business. Come join our team, make a real contribution, and help shape the future of video consumption.

We are looking for a Training & Development Specialist to join the HR team.

As a Training and Development Specialist at Cleeng, your mission is to empower our workforce by designing, developing, and delivering comprehensive and innovative training programs. You are tasked with the critical role of enhancing our team's skills and knowledge, ensuring new hires are seamlessly integrated into our culture, and fostering an environment of continuous learning and professional development. By aligning training initiatives with Cleeng's strategic objectives, you will directly contribute to our commitment to maintaining long-lasting relationships with our subscribers and sustaining our position as a leader in the Media & Entertainment industry. Your work will not only elevate our internal capabilities but also reinforce our reputation for excellence and innovation in the digital content space.

• Plan, execute, and deliver company-wide and functional (department-specific) training programs.
• Lead the transformation of our onboarding process, ensuring new team members experience a smooth and welcoming transition.
• Identify training needs across the organization and develop detailed training plans and learning paths for all employees.
• Collaborate with internal stakeholders to assess training needs and develop a comprehensive training strategy that aligns with organizational goals.
• Design and develop engaging training materials, including presentations, manuals, videos, and e-learning modules, utilizing instructional design principles and best practices.
• Facilitate both in-person and virtual training sessions, ensuring content is delivered effectively and engages participants.
• Evaluate the effectiveness of training programs, gathering feedback to make informed recommendations for improvements.
• Stay abreast of industry trends, best practices in training and development, and technological advancements that can enhance learning experiences.
• Serve as an expert advisor in the creation of client training.
• Assist in the implementation of new systems or processes by developing relevant training materials and conducting training sessions.
• Research and select external training partners, collaborating with external vendors and subject matter experts to deliver specialized training programs as needed.

• At least 3 years of experience in training and development, instructional design, or a similar role.
• Strong knowledge of learning and development best practices and instructional design models.
• Excellent facilitation and presentation skills, with the ability to engage a diverse audience both in-person and virtually.
• Strong project management skills, with the ability to manage multiple training initiatives simultaneously.
• Proficiency in developing and utilizing a variety of training materials, including digital and e-learning tools.
• Ability to assess training needs and develop strategies to meet those needs effectively.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively with internal stakeholders and external partners.
• A commitment to continuous learning and staying current with industry trends and best practices.
• Creative problem-solving skills and the ability to adapt training strategies in response to feedback and evolving organizational needs.
• Must possess a C2 level in spoken and written English, demonstrating a high degree of fluency, accuracy, and complexity in language use. 
• Certification in Training and Development, Instructional Design, or a related field is highly desirable.