IMPORTANT – PLEASE READ CAREFULLY

Cleeng User Agreement

When you register and use the Cleeng service, you agree to this User Agreement. By accessing this site, or using any service available, you agree to be bound by these terms of use. If you do not agree to all the terms of use, please do not access the site or use any service available.

Note we also consider your privacy very important, you can find here our Privacy Policy.



  1. GENERAL
    1. Cleeng B.V. ("we" or "us"), a limited liability company duly organised and existing under the laws of the Netherlands with our registered office at Reimersbeek 14 (1082 AG) Amsterdam, the Netherlands, chamber of commerce registration number 34392902, provides a service which enables content providers (the "Publisher") to offer video's, live events and other data (collectively: the "Content") to you on a subscription or one-off basis.
    2. For this purpose we provide you with access to our website (cleeng.com) and other web or mobile platforms (collectively the "Platform"). Via the Platform you can subscribe or purchase for access to Content and access Content on a conditional access basis. The Platform and all other services provided by us to you are referred to as the "Services".
    3. These Cleeng User Terms and Conditions (the "Terms") apply to all Services provided by us to you.
    4. Should you have any questions regarding our Services, these Terms or otherwise, please feel free to contact us via theteam@cleeng.com.


  2. ACCOUNT AND CONTENT VIEWING PROVISIONS
    1. In order to receive Services you need to acquire access to the Platform by creating an account. You are responsible for the confidentiality of the username and password belonging to your account. It is not allowed to share your username and password with any third person or party. You are responsible for all actions originating from your account.
    2. Please verify if there are any specific viewing provisions, for example limited accessibility, specific equipment requirements or otherwise, applicable to the Content and whether or not you meet these provisions before making a purchase.


  3. SERVICE
    1. We strive to keep the Services available for you on a permanent basis. However due to the nature of the Services and the internet in general, we cannot guarantee that Services will be available at all times. You acknowledge that Services may be suspended or interrupted due to maintenance, force majeure or otherwise. We strive to limit the duration of any suspension or interruption.  Feel free to contact our customer support team for any question.
    2. You represent and warrant to you will at all times use the Services in accordance with these Terms and applicable laws.
    3. Please note, Cleeng is an authorised reseller of the Content but we do not control, edit or otherwise manage the Content or the streaming thereof.
    4. We do not provide a backup of the Content purchased or accessed. We do not host or store  Content,  and the access to Content may be governed by the separate Publisher’s terms and conditions.


  4. COSTS
    1. The costs associated with purchasing access to Content are indicated on the Platform for each item of Content. Fees due in respect of Content may be revised at any time provided that such revisions do not apply to already purchased Content.
    2. In the event you have purchased a subscription to Content, such subscription shall be of effect for 30 days starting from the date of purchase (except if mentioned otherwise in the offer). After the aforementioned period the subscription shall - unless terminated via the Platform - constantly and automatically renew for an additional 30-day period. In the event the fee due in respect of a subscription is increased, you shall be provided with a notice at least 1 month in advance and in which case you are entitled to cancel the subscription for free.
    3. Please note that the costs of streaming Content are charged separately by your internet access service provider. You may double check such costs with your provider prior to making a purchase.


  5. INTELLECTUAL PROPERTY
    1. The intellectual property rights of Content distributed via the Service is vested in content providers (or its licensors). The intellectual property rights of the Platform are vested in us or our licensors. You are provided access to the Services and Content on a limited, personal, non-business and non-commercial basis only. You are not allowed to and agree not to (re-)distribute to third parties or further make public - in whole or in part- the Content.


  6. BILLING, PAYMENT & REFUNDS
    1. You can make a purchase by using different payment methods, possible through PayPal, Visa, MasterCard, and/or other payment methods available via the Platform. Note, available methods may vary per country and specific charges may occur.
    2. Cleeng applies VAT and other applicable taxes and levies based on the information provided by you.
    3. Users younger than sixteen (16) years of age, or older if applicable law demands this for committing legal acts, are not allowed to register an Account unless they have explicit written permission from parent(s) or legal guardian(s). If requested by Cleeng, they must produce this consent.
    4. All purchases, are final and non-refundable. For further details, please check our refund policy.


  7. PRIVACY
    1. Cleeng respects your privacy and the confidentiality of your personal information. The Cleeng Privacy Policy sets out how Cleeng may use personal information and data. If you acquire a subscription, we provide personal data to the Content provider in order to enable the Content provider to provide you with its services.
    2. If You suspect that a third person or party has access to account, please notify us immediately at theteam@cleeng.com.


  8. TERMINATION
    1. You acknowledge and understand that provision of the Services commences the moment an account is created by you. You further acknowledge and understand that, due to the nature of the Services and streaming services in general, you are not entitled to rescind a purchase of Content once the Content (or a part thereof) has been transmitted.
    2. Subscriptions to Content may be cancelled at any time. Cancellation will become effective at the end of your current subscription period.


  9. MISCELLANEOUS
    1. If any provision of these Terms is null and void or is voided the remaining provision of these Terms will not be affected and remain applicable.
    2. We reserve the right to update and amend these Terms. The present Terns govern, without prejudice to applicable law, your use of the Services.
    3. Notwithstanding any other rights, we reserve the right to terminate our agreement and deny access to our Services should you at any time be in breach of the Terms or applicable law.
    4. Without prejudice to any mandatory applicable law provision which dictates otherwise, these Terms are exclusively governed by the laws of the Netherlands and disputes are exclusively referred to the competent Dutch court.


  10. CONTACT US

      You have different ways of contacting us when you need it.

      For Support inquiries, please check our Support website, or you can too email us here,

      For other questions, please check our contact and offices page.

  11. Thank you for reading Cleeng’s Terms and Conditions.

    Version date: May 15th, 2017