Senior Account Manager


Job Title: Senior Account Manager

Location: Manila

Type: Full Time

Reporting to:   VP, Client Management

About Cleeng

Cleeng is the Subscriber Retention Management Company. We help our clients create a long-life relationship with their subscribers by providing predictive analytics. Our solutions are used by market-leading brands like Sinclair Broadcast Group, CBC, Broadway HD, Korean Content Platform, McFit, and many others. Cleeng’s fully SaaS solution is built for scalability, flexibility, robustness and innovation.

Working at Cleeng is rewarding, fun, and challenging. We thrive on innovation. If you want to join a fast growing business and make a real contribution, come join our team and help shape the future of video consumption.

Position Overview

The Senior Account Manager will manage a portfolio of post-sales relationships by building strong client partnerships, developing strategies, and identifying growth opportunities that will deliver solutions to meet the client’s needs.

Key Responsibilities

  •  Lead, manage, grow, and retain Cleeng’s Tier 3 and Tier 4 client accounts by evangelizing Cleeng products and solutions. 
  • Work with sales and operations teams to seamlessly transition new clients from onboarding to Account Management.
  • Partner with clients and drive conversations by learning client goals and business objectives as well as identifying opportunities for growth and communicating proactively about our latest products and solutions
  • Manage client expectations on requests and deliverables by partnering with Operations and Product teams to ensure feasibility and timing.
  • Establish high-level reporting and present to the Cleeng leadership team on a set cadence.
  • Assist in special projects as needed.
  • Turn clients into Cleeng advocates and fans.

The ideal candidate will have the following Skills & Experience:

  • 5 to 10 years of similar experience, preferably in the SaaS industry
  • A proven track record in successfully managing client projects and delivering results.
  • You know how to work in an international team: be a valued player, with a mix of professionalism and fun, yet drive your individual goals.
  • Familiar with CRM tools such as Salesforce. 
  • Good analytical & organizational skills.
  • Advanced knowledge of Excel and Google Sheets.
  • Excellent presentation and communication skills.
  • Punctual, innovative, self-starter.
  • Fluent in English.  

Preferred Work Experience & Education

  • Experience with an enterprise software or media-related solution provider(s).
  • BBA or MBA.
  • Knowledge of, or experience in, digital media, broadcasting, sports, or similar industries is a plus.
  • Experience working in multicultural, international organisations with rapidly evolving products and business models.
  • Know what GSD means.

What do we offer?

  • Unique environment with high trust and integrity for every individual
  • Experience working with senior functions based in Manila and different parts of the world
  • Flexibility to work from home, and/or from our partner Diversify location
  • Attractive compensation and incentives

Play the video and get to know us

There are lots of reasons to work here

One talented and passionate team
Join a community of professionals who push each other to strive while enjoying what they do. We like to share knowledge, experience and inspire each other every day. We like to share our knowledge and experience. Be encouraged to share your ideas and perspectives!
Global scale
Diversity defines us. We have offices in The Netherlands, USA, Philippines, Australia, and Poland. Our different backgrounds and over 14 nationalities make our workspace a unique environment and a truly international experience.
Shape tomorrow's product
Don't just watch, participate in the future of premium content consumption. We are thriving in a booming and exciting industry where you could develop your skills.
Who said party?
Relaxed professionals, that’s our motto! Be part of a fun team. Expect dinners and meetups. Join our CS go or chess intercontinental tournaments. Travel the world to work face to face with your colleagues and enjoy the ride!