Client Project Manager

Poznan

Cleeng is the Subscriber Retention Management Company. We help our clients create a long-life relationship with their subscribers by providing the best operational tools as well as predictive analytics. Our solutions are used by market-leading brands like Sinclair Broadcast Group, CBC, Broadway HD, BigTenNetwork, McFit, and many others. Cleeng’s fully SaaS solution is built for scalability, flexibility, robustness and innovation.

Working at Cleeng is rewarding, fun, and challenging. We thrive on innovation. If you want to join a fast growing business and make a real contribution, come join our team and help shape the future of video consumption.

Your Mission

Help grow the business of our clients by ensuring best-practice migrations, deployments and implementations of Cleeng software. Accountable for the end-to-end delivery of client projects, enhancements and fixes to meet clients needs.

Position Overview

With over 300 active broadcasters using Cleeng, our platform is utilized by big brands having millions of users as well as small customers who just launch an OTT service. In order to support our growth we are looking for an experienced candidate to join our small but dedicated Client Delivery team to help streamline those client projects for Europa to Greater Asia.

Key Responsibilities

  • Manage client projects, working directly with the client and partners, setting deadlines, defining deliverables, assigning responsibilities, monitor progress and keeping stakeholders well informed.
  • Delivering customer satisfaction and overall excellence by managing agreed deliverables, communicating professionally, as well as identifying and scoping opportunities (or issues) and assisting with speedy resolution
  • Coordinating required resources. Ensuring that the right type and number of resources are available on projects, enhancements and fixes.
  • Maintain gantt-chart planning for tasks and resources

Requirements

  • At least 3 years of experience in digital project management for external clients, preferably in the media industry
  • Familiar with OTT, online video technologies, app development, subscriber management and preferably with Direct 2 Consumer strategies and international ecommerce
  • Demonstrated project leadership skills, with proof-points to deliver high-quality results on schedule and within budget
  • Preferably experience dealing with cross-company projects that have to be delivered with internal, clients as well as external partner’s project teams (e.g. video streaming partner, or app-development partners).
  • Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written. 
  • Ability to weigh business and technical requirements to produce project scopes, plans and estimates. Fair amount of technical expertise required, ability to produce technical diagrams.
  • Ability to lead both small and enterprise-wide engagements, facilitate meetings, manage stakeholders and effectively manage client escalations. 
  • Ability to work effectively in a fast-paced, high-energy, team-oriented environment. 
  • Must be able to travel for longer periods of time if necessary 
  • Fluent in English is a must 
  • Preferably a Masters degree

What do we offer?

  • Good salary package, one that fits your needs;
  • Flexible working hours and form of employment;
  • Possibility to work 100% remotely;
  • 100 % paid sick leave with the agreed limits;
  • A great, full of energy and brand new space (Cleeng office) in the very middle of Poznan;
  • Equipment of your choice and additional accessories for your computer to make your work more efficient and comfortable;
  • Perks: private healthcare, sport’s card (Multisport) ,bicycle parking, and partially refunded costs of car parking;
  • Co-financed training and conferences;
  • Work with an international team of well-rounded experts in Amsterdam (HQ), Poznan, Manilla, NYC. 16 nationalities and counting!
  • Work on unique, market-leading, SaaS products, with clients all over the world, from New Zealand, Japan, Europe, US, and Latam;
  • Work closely with people who value diversity, hard work, friendly relationships and love their jobs, and get all together to the next level!

Play the video and get to know us

There are lots of reasons to work here

One talented and passionate team
Join a community of professionals who push each other to strive while enjoying what they do. We like to share knowledge, experience and inspire each other every day. We like to share our knowledge and experience. Be encouraged to share your ideas and perspectives!
Global scale
Diversity defines us. We have offices in The Netherlands, USA, Philippines, Australia, and Poland. Our different backgrounds and over 14 nationalities make our workspace a unique environment and a truly international experience.
Shape tomorrow's product
Don't just watch, participate in the future of premium content consumption. We are thriving in a booming and exciting industry where you could develop your skills.
Who said party?
Relaxed professionals, that’s our motto! Be part of a fun team. Expect dinners and meetups. Join our CS go or chess intercontinental tournaments. Travel the world to work face to face with your colleagues and enjoy the ride!