D2C Payment Operations Director

Cleeng is the Subscriber Retention Management Company. We help our clients create a long-life relationship with their subscribers by providing the best operational tools as well as predictive analytics. Our solutions are used by market-leading brands like Sinclair Broadcast Group, CBC, Broadway HD, BigTenNetwork, McFit, and many others. Cleeng’s fully SaaS solution is built for scalability, flexibility, robustness and innovation.

Working at Cleeng is rewarding, fun, and challenging. We thrive on innovation. If you want to join a fast growing business and make a real contribution, come join our team and help shape the future of video consumption.

Your Mission

Cleeng Merchant is our most valuable product: we expect to generate about 50M€ of D2C transactional value per year in the next 12 month, with a high growth rate. With the increasing complexity of tax, payment methods in US and Europe, along with the development of crypto currencies, you have the opportunity to make Cleeng Merchant the leading merchant billing solution in the Media & Entertainment category. 

Position Overview

As a D2C Payments Operations Director at Cleeng you will have the unique opportunity to shape and impact our product strategy throughout the product development cycle. You will work to understand our clients’ needs, use data effectively to identify opportunities, engage our partners (Adyen, PayPal, Apple, Google, Avalara…) to understand the ecosystem, and deliver viable product innovations that have a clear business impact. 

As the lead product expert for Cleeng Merchant, you will strive to strengthen this product’s position as the clear choice for media and entertainment brands. You will develop a deep understanding of online payment solutions (web payment, apps, crypto) as well as the challenges faced by our clients in optimizing their payment operations. 

Key Responsibilities

• Build a market leading product strategy, that will allow Cleeng to build market differentiation, win market share, and drive strong ROI
• Engage our clients to understand their goals, challenges and requirements
• Identify, validate, and prioritize business opportunities using business and market data
• Align stakeholders around your vision for Cleeng Merchant – and other product improvements you work on
• Act as Product Manager – working closely with our engineering, marketing, and sales teams to guide the development and competitive positioning of our products
• Define and tracking KPIs to measure and grow Cleeng Merchant’s profitability and business impact
• Monitor operations related to Cleeng Merchant, including activities such as tax collection, invoices, client payout, and business intelligence reporting 
• Support and enhance additional product team processes such as requirements documentation, project selection, and release evaluation.

Requirements

• At least 5 years of experience in a product management or product marketing role dealing with payment and/or ecommerce billing.
• Strategic thinking with the ability to build strong operations. You can work with various teams internally and also work with our clients/partners’ C-Level executives
• Good knowledge of PSP landscape in EU and US
• Excellent at defining and articulating competitive positions at both the strategic and messaging level
• Very good analytical skills, with the ability to explore business data and present findings to business stakeholders
• Effective team player, capable of building relationships with different types of professionals and stakeholders
• Fluency in English